Shipping & Returns

You will be notified via email once your order has been dispatched along with tracking details. If we can assist you with your order in any way, please be in touch with us at hello@shopsilsila.com.

Shipping is free anywhere in the United States. We are currently not delivering outside of the United States. 

Returns must be sent within 14 days of order delivery. Items must be clean, in original packaging, and in resalable condition. Items cannot have been laundered. Final Sale items are not eligible for return or exchange. All returns valued over $1500 will incur a 15% restocking fee. Return shipping labels will be provided. Note: If a return isn't within the return policy, it will be shipped back to you at your expense. 

You can exchange your item for store credit, however we unfortunately can’t do a direct exchange. We do provide a free shipping label when opting for store credit.

To return your order, email us at hello@shopsilsila.com with your order ID number (you'll find it in your confirmation email). We will initiate the process if the return meets our policy criteria.

For gifts, please email us at hello@shopsilsila.com with the order ID number on your packing slip.

Please allow a minimum of 10 to 14 business days for your return to process.